People always say social media has changed the way businesses and brands connect and communicate with their customers. Here are some of the relevant statistics that shows how crucial social media is for the brands today.
As a result, although phones continue to be the most popular device for customer service, your customers might be using them to Tweet instead of call.
And Volumes on social aren’t the only reason you need to respond and resolve on social media.
This shows you that whether in-store or online, fast responses are an essential part of meeting customer expectations for social care.
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